What is Letter of Credit and how does it work?

A letter of credit, or "credit letter" is a letter from a bank guaranteeing that a buyer's payment to a seller will be received on time and for the correct amount upon submitting the required documents mentioned in the letter of credit. In the event that the buyer is unable to make a payment on the purchase, the bank will be required to cover the full or remaining amount of the purchase.


I made an order now what?

Based on the type of order / service you paid for, one of our team members will contact you by email to request information / documents so we can start working. Once we are done you will receive a PDF file containing all the relevant information / documents on your registered email.  

How long will it take you to fulfil my order?

Although we usually fulfil all orders within the same day. Please allow 1-3 business days.

What if my bank found a discrepancy in the documents you have checked?

In the rare situation of this happening. Please send us an email with a copy of the bank 'Discrepancy Advise' letter. We will offer you a full refund and an additional free of charge service on your next order.

My bank offers the same service why would I choose you?

Banks usually charge a lot for checking your documents around $50-$100 per set of documents. If documents are found discrepant and forwarded to the issuing bank, the issuing bank will also deduct around the same amount from the final payment. Therefore you the seller just lost $100 to $200 from your profits and delayed your payment because you are just waiting for the buyer to accept the discrepancies.

Also as per 'Uniform Customs and Practice for Documentary Credits' banks are allowed five working days to check your documents. We charge less and provide a faster delivery than your bank.